Dispute Resolution
Fair and transparent process for resolving transaction disputes
Raise a Dispute
Either party can raise a dispute during the verification period if they believe the terms are not being met.
Mediation
Our dispute resolution team reviews the case and facilitates communication between both parties.
Fair Resolution
Based on evidence and documentation, we determine the appropriate resolution: release, refund, or partial settlement.
Documentation
All dispute proceedings are documented and both parties receive a detailed resolution report.
Dispute Process Timeline
1
Dispute Filed (Day 0)
Party submits dispute with supporting evidence
2
Response Period (Days 1-3)
Other party responds with their evidence
3
Review Period (Days 4-7)
Our team reviews all evidence and documentation
4
Resolution (Day 7-10)
Final decision communicated and funds distributed accordingly